Help & Support

Download the Papasito app from the App Store or Google Play. Tap "Sign Up" and enter your email, create a password, and fill out your profile. You'll need to verify your email address before you can start matching.

You'll need to provide a valid email address, create a secure password, and add at least one photo to your profile. Optional information includes your bio, interests, and location preferences.

Papasito is free to download and use. We offer premium features like Boost and Super Likes for enhanced experience, but the core matching and messaging features are completely free.

Papasito shows you profiles based on your location and preferences. If you're interested, swipe right. If not, swipe left. When both users swipe right on each other, it's a match and you can start messaging!

Tap the profile icon in the top-left corner, then tap the pencil icon on your profile card. You can update your photos, bio, interests, and preferences from there. Don't forget to save your changes!

Yes! Go to Settings > Location and either enable auto-location or manually set your location. Changing your location will show you matches in that area. Note: Location changes are limited to prevent abuse.

To permanently delete your account, go to Settings > Account > Delete Account. This action is irreversible and all your matches, messages, and data will be permanently removed. You can create a new account anytime.

Photos must show your face clearly and be recent. No nudity, offensive content, or photos of children. Group photos are allowed but you must be identifiable. We reserve the right to remove inappropriate photos.

Once you match with someone, tap on their profile in your matches list, then type your message in the text box at the bottom and tap send. Your match will receive a notification.

Yes, open the chat with that person, tap the three dots in the top-right corner, and select "Unmatch." This will remove the conversation from your messages and they won't be able to contact you.

Conversations disappear if the other person unmatched you, deleted their account, or if their account was suspended for violating our community guidelines. Unfortunately, we cannot restore lost conversations.

Yes, messages are limited to 500 characters. For longer conversations, break your message into multiple parts. We're working on increasing this limit in future updates.

A Super Like lets someone know you're really interested in them. When you Super Like someone, your profile appears with a blue star, making you stand out. You get one free Super Like per week, or purchase more in packs.

Boost puts your profile at the top of the stack for 30 minutes, making you visible to up to 10x more people. It's perfect for when you want to maximize your matches in a short time period.

Tap the profile icon > Get Premium or Boost. You can purchase using Apple Pay, Google Pay, or credit card through our secure Stripe payment processor. All transactions are encrypted and safe.

Refunds are handled by Apple (App Store) or Google (Play Store) depending on your platform. Contact their support within 48 hours of purchase. Technical issues affecting premium features are eligible for support credits.

We use industry-standard encryption, secure authentication via Walden Auth, and never share your personal data with third parties without consent. Your location is approximate, not precise. See our Privacy Policy for details.

Immediately unmatch the person and report them by tapping their profile > Report. Select the reason and submit. Our safety team reviews all reports and will take appropriate action, including banning violators.

Open their profile, tap the three dots, and select "Block." They won't see your profile or be able to match with you. Blocked users cannot see if you viewed their profile.

No, your exact location is never shared. Users only see your approximate distance (e.g., "3 miles away"). You can hide your distance completely in Settings > Privacy.