Refund Policy

1. Refund Eligibility

You may request a refund for any subscription payment made within the last 14 days of the original transaction date. This 14-day window applies to all subscription plans, including Premium and Premium Plus.

To be eligible for a refund, the following conditions must be met:

• The payment was made within the last 14 days
• You have not already received a refund for the same payment
• There is no active refund request already in progress for the payment
• The payment was successfully processed (status: succeeded)

2. How to Request a Refund

To request a refund, navigate to your account billing settings and select the payment you wish to refund. You will need to provide a reason for your refund request (minimum 10 characters).

All refund requests are reviewed by our team before processing. You will receive an email notification when your request has been approved or denied.

Alternatively, you can contact our support team at support@papasito.com to initiate a refund request.

3. Processing Time

Once a refund request is approved, please allow 5-10 business days for the refund to appear on your original payment method.

Processing times may vary depending on your bank or payment provider. If you have not received your refund after 10 business days, please contact our support team.

4. Partial Refunds

In some cases, we may issue a partial refund based on the portion of the subscription period that has been used. Partial refunds are calculated on a pro-rata basis.

If you request a partial refund, please specify the desired refund amount in your request. Our team will review and determine the appropriate refund amount.

5. Non-Refundable Items

The following are not eligible for refunds:

• Payments made more than 14 days ago
• Accounts terminated for violation of our Terms of Service
• Promotional or discounted subscriptions (unless required by law)
• In-app purchases or one-time feature unlocks

6. Chargebacks & Disputes

We encourage you to contact us directly before initiating a chargeback with your bank or credit card company. We are committed to resolving billing issues promptly and fairly.

Filing a chargeback without first attempting to resolve the issue with us may result in account suspension during the dispute investigation period.

If a dispute is filed, we will respond with appropriate evidence. Disputes resolved in our favor may result in the reinstatement of the original charge.

7. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please contact us: